At Rubbermaid your satisfaction is our goal. If there is a problem with your order, please contact us immediately at Toll-Free: (866) 271-9249 - Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern so we can promptly resolve it for you.
Most items purchased from Rubbermaid.com may be returned in original condition within 30 days of delivery for a full merchandise refund (freight costs not included). Merchandise must be returned in unused, like-new condition. Except in cases where the return is the result of an error by the shipper or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs.
Please retain your return tracking information. Rubbermaid will not be liable for items that are lost in transit or not returned to the proper address.
IMPORTANT NOTE: Replacement part orders placed by phone via the Rubbermaid Consumer Services department cannot be returned or refunded. All replacement part sales are final.